The Centers for Medicare and Medicaid Services (CMS) released its final rule for plan year 2024. Among many other updates, it continues to provide guidance on how your agents can sell Medicare products in contact centers. Below, we highlighted some
The Centers for Medicare and Medicaid Services (CMS) released proposed rules that could affect the practices your agents can sell Medicare products going forward in contact centers. We highlighted some of the areas where the deployment of an insurance-specific conversational
By now you have heard a lot about conversational AI and large language models like ChatGPT, but do you know just how these AI models are radically changing the Medicare Advantage sales model going into 2023? MAOs and third-party marketers
With only a few months to make the majority of enrollment sales for the year, Medicare Advantage Organizations (MAOs) have a short window to identify, nurture, and close sales. While the annual enrollment period has always been competitive, closing and
Every year, millions of potential Medicare leads are sent to MAO call centers, but many are unqualified. Without intelligence behind the lead and lead sources, buyers are paying for fraudulent and/or low-quality leads, causing a high cost per acquisition. Whether
The Medicare Annual Enrollment Period (AEP) is just around the corner. And as the busy season approaches, Medicare Advantage Organizations (MAOs) must prepare not only for the increase in sales and marketing efforts but for heightened compliance expectations this year.
