AEP Prep: Harnessing AI for Compliance Risk Mitigation
The Medicare Annual Enrollment Period (AEP) is just around the corner. As the busy season approaches, Medicare Advantage Organizations (MAOs) must prepare not only for the increase in sales and marketing efforts but for heightened compliance expectations this year. The Centers for Medicare and Medicaid Services (CMS) released its final rule for plan year 2024. Among many […]
The Final CMS Rule: How Conversational AI Can Help Enhance Visibility Into Agent Behavior
The Centers for Medicare and Medicaid Services (CMS) released its final rule for plan year 2024. Among many other updates, it continues to provide guidance on how your agents can sell Medicare products in contact centers. Below, we highlighted some of the areas where the deployment of a conversational AI tool can help you be […]
Top 3 Medicare Compliance Challenges (+ How to Solve Them Before AEP)
The Medicare Annual Enrollment Period (AEP) is just around the corner. And as the busy season approaches, Medicare Advantage Organizations (MAOs) must prepare not only for the increase in sales and marketing efforts but for heightened compliance expectations this year. The Centers for Medicare & Medicaid Services (CMS) released its 2023 Final Rule—outlining recommendations and […]