Using Generative AI to Identify & Close Agent Performance Gaps
Every sales supervisor wants to know: where are my agents excelling and where are they struggling in the sales process? While your current operations may focus on metrics like conversion
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Better Conversations Start Here
Harness your customer dialogue to power long term customer engagements that drive better outcomes. Gain complete visibility into every customer interaction, improve agent performance, and automate personalized engagements so you never miss an opportunity.
Get the Insights You Need to Spend Smarter
Lead Management to Maximize Conversion Rates
Effectively manage online click-to-call leads with a SaaS platform designed to streamline and optimize your lead management to maximize conversation rates.
- Identify fraudulent activities in your ad campaigns
- Gauge a caller’s intention to buy, maximizing the efficiency of each interaction
- Instantly verify whether a quote was given during the call, ensuring no potential sale is overlooked
Lead Optimization to Streamline Performance
Automatically adjust lead volume purchases based on multiple factors impacting performance.
- Determine the potential value of leads and allocate spending accordingly
- Pinpoint the best times of day or days of the week to purchase leads, maximizing acquisition effectiveness.
Accurate & Automated Quality Assurance
Accurate & Automated Quality Assurance
Gain unprecedented visibility into the compliance and quality assurance behaviors of your contact center agents. Surface key insights at both the call detail and organizational levels.
- Automatically tag key insights, phrases, and required statements
- Turn findings into action with closed loop resolution management & automated follow-up
Improve the Effectiveness of Each Sales Agent
Comprehensive Sales Process Visibility
Improve the performance of your agents by evaluating individual and team performance during sales calls and instilling a closed loop coaching process.
- Identify potential bottlenecks and improve the overall sales process
- Algorithms identify key events within sales calls, including phrases, objections, customer responses, and call outcomes
Assist Agents in Real-Time
Guide agents on a call so they always know what to say and when to say it.
- Replicate winning sales behaviors to scale positive outcomes
- Increase speed to proficiency, boosting agent confidence & conversions
Personalized Engagement at Scale
Personalized Outreach Powered by Your Engagement Data
Empower your conversational data to create automated, relevant, and custom onboarding, nurturing, and retention campaigns.
- Leverage your conversations to build meaningful relationships and trust along the customer journey
- Optimize outreach strategies reducing cost per acquisition
Immersive Agent Training Experiences
Enhance your agent’s call handling skills with a system that simulates customer sales situations specific to where deficiencies are exhibited.
- Train agents using life-like sales scenarios including unique inquires, objections and purchase decisions
- Customize your training scenarios to align with specific processes, offerings, or demographics.
Virtual Agent for Lead Qualification
Scale your lead qualification process with a virtual agent that can gather information and determine a leads suitability for specific products and services.
- Streamline your lead funnel by qualifying leads through automated and personalized conversations using human-like virtual agents
Unlike other call center AI tools, Conversely AI turns conversational intelligence into action to build long-term customer relationships proven to increase retention and optimize lead value.
KEY FEATURES
Unlock the power of your conversational data with AI
Automated Compliance & QA
Evalute agent performance on 100% of conversations and use directive coaching to eliminate compliance risk.
AI-Virtual Concierge
We turn conversational intelligence into action, designing automated and human-like 2-way conversations at scale to increase customer retention and lifetime value.
Management Queues & Workflows
Instill a closed loop resolution management process. Easily identify, manage and resolve issues quickly.
Multichannel Dynamic Outreach
Create a holistic customer experience that continues beyond a single interaction with dynamic multi-touch campaigns, all powered by your extracted conversational data.
Real-Time Insights (and action!)
Turn insights into action with real-time prompts and automated post-call follow-up.
Tailored to Your Needs
Unlike other AI companies, our solutions are customized to your unique needs and can launch in weeks instead of months.
GET THE ANSWERS
Frequently Asked Questions
Yes, we can seamlessly integrate into your systems.
Yes! With more than 30 years in the customer service/call center industry, we know first hand the impact that personalized conversations and automated processes can have on your business outcomes. Our solutions apply to any industry that desires to build stronger, more personalized one to one relationships at scale.
Most installations take two weeks, but Conversely AI’s platform can have you reviewing the performance of your calls in just 24 hours.
No. While our AI technology is proven to improve conversions and reduce acquisition costs, Conversely AI also helps brands excel in building exceptional customer experiences.
We are more than just a QA or agent assist tool! We provide long-term value at every stage of the customer lifecycle, from lead scoring and QA to real-time sales assist and dynamic marketing, creating a personal concierge for better outcomes.
Yes, we are channel agnostic to provide value along your customer’s multi-channel journey.
Recent Blog Posts
5 Ways AI Can Improve the Effectiveness of Each Sales Agent
While traditional training methods can lay a foundation, ensuring consistent and effective sales interactions presents an ongoing challenge. The transformative role of Artificial Intelligence (AI) can address key aspects of
Supercharge ROI: Lead Insights and Analysis to Lower Cost Per Acquisition
Leads can be expensive. Knowing what is driving the outcome of each call by analyzing what is being discussed from an agent and customer perspective is critical, but, unfortunately, this