Conversely AI

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DEMO

Better Conversations Start Here

Gain complete visibility into every customer interaction, improve agent performance, and automate personalized engagements so you never miss an opportunity.

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Get the Insights You Need to Spend Smarter
Lead Optimization to Streamline Performance
Automatically adjust lead volume purchases based on multiple factors impacting performance.
  • Determine the potential value of leads and allocate spending accordingly
  • Pinpoint the best times of day or days of the week to purchase leads, maximizing acquisition effectiveness.
  • Answers the question “is it the lead or the agent”?
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Improve the Effectiveness of Each Sales Agent
Agent Insights
Improve the performance of your agents by evaluating individual and team performance during sales calls and instilling a closed loop coaching process.
  • See where agents are getting stuck on calls with a custom list of suggestions on improvements
  • Receive alerts when agents are “cherry picking” or not offering rebuttals to objections
  • Get coaching reports that highlight which agents need improvement and pinpoint the specific behaviors where they are underperforming
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Personalized Engagement at Scale
Personalized Outreach Powered by Your Engagement Data
Empower your conversational data to create automated, relevant, and custom onboarding, nurturing, and retention campaigns.
  • AI generates hyper personalized messaging (video or text!) from the agent using AI generated call notes
  • Maximize the lead value on high volumes of leads without sacrificing personalization or quality
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Compliance
Accurate & Automated Quality Assurance
Gain unprecedented visibility into the compliance and quality assurance behaviors of your contact center agents. Surface key insights at both the call detail and organizational levels.
  • Automatically tag key insights, phrases, and required statements
  • Turn findings into action with closed loop resolution management & automated follow-up
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Immersive Agent Training Experiences
Enhance your agent’s call handling skills with a system that simulates customer sales situations specific to where deficiencies are exhibited.
  • Train agents using life-like sales scenarios including unique inquires, objections and purchase decisions
  • Customize your training scenarios to align with specific processes, offerings, or demographics.
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Virtual Agent for Lead Qualification
Scale your lead qualification process with a virtual agent that can gather information and determine a leads suitability for specific products and services.
  • Streamline your lead funnel by qualifying leads through automated and personalized conversations using human-like virtual agents
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Unlike other call center AI tools, Conversely AI turns conversational intelligence into action to build long-term customer relationships proven to increase retention and optimize lead value.

KEY FEATURES
Unlock the power of your conversational data with AI
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Automated Compliance & QA
Evalute agent performance on 100% of conversations and use directive coaching to eliminate compliance risk.
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AI-Virtual Concierge
We turn conversational intelligence into action, designing automated and human-like 2-way conversations at scale to increase customer retention and lifetime value.
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Management Queues & Workflows
Instill a closed loop resolution management process. Easily identify, manage and resolve issues quickly.
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Multichannel Dynamic Outreach
Create a holistic customer experience that continues beyond a single interaction with dynamic multi-touch campaigns, all powered by your extracted conversational data.
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Real-Time Insights (and action!)
Turn insights into action with real-time prompts and automated post-call follow-up.
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Tailored to Your Needs
Unlike other AI companies, our solutions are customized to your unique needs and can launch in weeks instead of months.
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Frequently Asked Questions
Yes, we can seamlessly integrate into your systems.
Yes! With more than 30 years in the customer service/call center industry, we know first hand the impact that personalized conversations and automated processes can have on your business outcomes. Our solutions apply to any industry that desires to build stronger, more personalized one to one relationships at scale.
Most installations take two weeks, but Conversely AI’s platform can have you reviewing the performance of your calls in just 24 hours.
No. While our AI technology is proven to improve conversions and reduce acquisition costs, Conversely AI also helps brands excel in building exceptional customer experiences.
We are more than just a QA or agent assist tool! We provide long-term value at every stage of the customer lifecycle, from lead scoring and QA to real-time sales assist and dynamic marketing, creating a personal concierge for better outcomes.
Yes, we are channel agnostic to provide value along your customer’s multi-channel journey.
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