Increase First-Year Retention by up to 25% with Hyper-Personalized Post-Enrollment Engagement
Insurers that engage new members with personalized follow-up in the first 90 days see 5–25% higher retention compared to those relying on generic communications (Gitnux 2025 Insurance Customer Retention Statistics report). These gains translate directly into stronger persistency and higher lifetime value (LTV) without adding headcount or increasing call volume. The difference isn’t more outreach, […]