Accelerate Your Revenue: Insight-Driven Decisions for Matching Lead Purchases to Agent Performance.
Welcome to the future of lead management. Our cutting-edge Artificial Intelligence (AI) solution not only identifies your best lead sources and campaign creative, but also matches the leads with the most capable agents to optimize your conversions.
Automate. Evaluate. Accelerate.
Swiftly evaluate performance and accelerate your conversion rates by automating your lead management. Automatically adjust lead spend based on actual conversations, not dispositions.
Unparalleled Lead Vendor Performance Evaluation
Our sophisticated platform harnesses the power of AI to assess the performance of each lead vendor in real-time. Whether you have disposition data at hand or need to verify it, our platform can integrate via API to measure and validate. If multiple campaigns are running concurrently, the system breaks down the CPA for each campaign, ensuring granular understanding and optimized decision-making.
Optimized Campaign Strategy with AI
Our AI doesn’t just measure – it learns. It evaluates the intent and sentiment behind each call and pinpoints key performance indicators. The system identifies what resonates positively with your customers, and what turns them off, helping you refine your campaigns for maximum impact. This feature benefits both advertisers and publishers, enhancing ad focus for optimal performance.
Comprehensive Agent Performance Analysis
Identify your star performers and opportunities for improvement with our AI-powered agent performance reviews. A detailed analysis of each agent’s performance by vendor and campaign enables data-based routing decisions. For instance, calls from a particular vendor can be routed to a group of sales agents who demonstrate higher conversion rates with that vendor.
Lead Compliance Assurance
Rest easy knowing that all your ads are compliant. Our platform maintains records of all submitted and approved ads. The system listens to and transcribes all conversations, searching for long-tail phrases. If a conversation mentions offers outside of the approved ads or angles, it flags the conversation, isolating the recording for managerial review.
Performance Dashboard
- Seamlessly integrate the pivotal components of CPA, establishing simultaneous control over all aspects, facilitating a holistic approach to revenue maximization for the same lead budget.
- Intelligently modulate your lead expenditure based on genuine conversations, shifting focus from simple dispositions to multi-variate controls for increased speed to action and precision.
- Link the key components of CPA together to control all aspects simultaneously
- Normalize the cost per sale across diverse lead types and creative strategies, swiftly rebalancing your ad expenditure to optimize revenue while maintaining your preferred ad spend levels
Guide Confident Decisions with Conversational Data
Every conversation is an opportunity to strengthen the brand to customer relationship and increase lifetime value. With Customer Behavior Insights, you have access to a 360-degree view of your customers, gaining exclusive first party conversational data and creating detailed summaries of intentions, needs, and objections that can be utilized to motivate action.
Optimized Campaign Strategy with AI
Our AI doesn’t just measure – it learns. Identify what resonates positively and negatively with your customers, helping you refine your campaigns for maximum impact.
Interpret Purchase Intent
Quickly gauge a caller’s reason for calling and intention to buy, maximizing the efficiency of each interaction. This allows for personalized and targeted conversations that are more likely to result in successful sales.
Highlight Stated Objections
Recognize stated objections instantly, equipping your agents with the opportunity to address concerns promptly and effectively. By understanding these objections, you can tailor your approach to overcome them and drive successful conversions.
Assess Call Disposition
Evaluate the outcome of each call, enabling you to continually refine your strategies. By understanding the result of every interaction, you can learn and adapt, making each subsequent call more effective.
Detect Anomalies in Customer Patterns
Recognize unusual behavior or shifts in customer patterns, alerting you to possible issues or untapped opportunities. By spotting these anomalies, you can respond proactively, addressing potential problems or leveraging new opportunities.
Agent Comparison Tool
Automatically compare and contrast leading agents to underperformers by call stage. Quickly implement training tools to implement scripts that enable faster consumer authentication, better phrasing to control the close or over come objections.
Track Successful Sales
Stay updated on the policies sold, accurately mapping out your sales trajectory. This information helps you identify successful strategies and agents, creating a roadmap for future sales.
Analyze Sales Professionalism
Evaluate the level of professionalism exhibited during sales interactions, fostering an environment of excellence. This helps ensure a high-quality customer experience and builds a strong reputation for your business.
Detect Ad Fraud
Identify fraudulent activities in your ad campaigns quickly and effectively. By catching these early, you can mitigate potential damage and protect your investments.
Understand Call Reasons
Comprehend the core reason behind each call, allowing you to personalize each customer interaction. This results in higher customer satisfaction and an increased likelihood of conversion.
Monitor Sales Stages
Track the progress through sales stages, ensuring a smooth and efficient pipeline. This insight helps to identify potential bottlenecks and improve the overall sales process.
Personalized Campaigns – Powered by Your First Party Data
Each customer interaction includes a creative ID and creative descriptions allowing for an in-depth understanding of which marketing efforts brought the customer to you. Our system records relevant personal information shared during the call, while ensuring data privacy and compliance. This aids in personalizing future interactions and improving customer relationship management.
Unlock the Power of the Spoken Word
With Agent Behavior Analytics, calls are not only transcribed, but they are analyzed, summarized, and utilized to uncover overlooked insights. Quickly identify performance gaps, identify training opportunities, and improve productivity with sophisticated automation. And with our workflow manager, the calls that demand your attention are routed into a management queue for immediate resolution.
In-Depth Conversation Analysis
Our AI probes into the core of the conversations between your agents and consumers, unveiling valuable insights to inform your decisions.
Comprehensive Sales Process Visibility
The system presents a clear, holistic view of your entire sales process, from lead generation to conversion.
Consumer Behavior Insights
Discover where your potential customers spend their time and what captivates their attention.
Evaluation of Creative Impact
Learn what creative strategies entice consumers to click for more, which ones attract specific consumer types, and which ones drive different needs and objections.
In-Depth Conversation Analysis
Our AI probes into the core of the conversations between your agents and consumers, unveiling valuable insights to inform your decisions.
Agent Performance Analysis
Identify which agents perform best with various consumer types, enabling you to optimally pair agents with leads.
Sales Process Bottleneck Identification
Understand where your agents encounter obstacles in the sales process and implement targeted solutions.
Call Control Assessment
Evaluate how each agent manages their calls, revealing opportunities for enhancing communication techniques.
Detailed Call Summaries and Comprehensive Customer Profiles: Drivers of Long Term Success
Use the information from the prospect to automatically generate personalized selling campaigns from your CRM. Unlock the future of efficient lead management with our AI system. Empower your decisions, lower your CPA, and experience sales success like never before
Automatically build unique profiles for each customer for use in your CRM and Marketing Automation without any After Call Work.
Creative ID
Each customer interaction includes the Creative ID, allowing for an in-depth understanding of which marketing efforts brought the customer to you. This supports precise tracking of campaign effectiveness and return on investment.
Creative Description
The Creative Description provides you with the details of the particular creative element that captured your customer’s attention. It allows you to comprehend the persuasive factors driving your leads, enabling strategic decision-making for future campaigns.
Reason for Calling
Understanding why a customer decided to reach out is integral to personalizing the customer experience. The ‘Reason for Calling’ insight helps in providing context to your agents, leading to more engaging and meaningful conversations.
Agent Assigned
Our detailed summaries include the name of the agent assigned to each call. This feature enables you to analyze and understand agent performance, encouraging a culture of accountability and continuous improvement.
Call Disposition
The Call Disposition feature documents the outcome of each call, offering invaluable insights into the success rate of your customer interactions.
Call Talk Time
By tracking the duration of each call, you can evaluate the efficiency and effectiveness of your customer communication. This information assists in optimizing time management strategies for your agents.
Policy Sales (Y/N)
Straightforward tracking of successful policy sales allows for an immediate overview of conversion rates. This information is crucial for measuring sales success and setting future targets.
Objection Stated
Capture any objections stated by the customer during the call. This feedback is essential for understanding barriers to conversion and strategizing how to overcome them.
Objection Rebuttal
Documenting how objections were countered can be instrumental in refining sales techniques. Successful rebuttals can be shared as best practices amongst the team, enhancing overall sales performance.
Personal Information
Our system records relevant personal information shared during the call, while ensuring data privacy and compliance. This aids in personalizing future interactions and improving customer relationship management.
Stated Next Steps
By recording stated next steps, you can ensure accountability and follow-through, enhancing the customer experience and maintaining a smooth sales process.
Anything Unusual Shared
Any unusual or noteworthy information shared during the call is flagged for further attention. This ensures no vital information is overlooked and any unique opportunities or challenges are promptly addressed.
Harness the power of detailed information with our comprehensive call summaries and customer profiles. Make every conversation count, drive strategic decision-making, and elevate your customer experience today!
Effortlessly Score QA & Compliance
Gain confidence that the right process is being followed. Automatically tag key insights, phrases and required statements for immediate scoring and corrective action.
Objection Rebuttal
Documenting how objections were countered can be instrumental in refining sales techniques. Successful rebuttals can be shared as best practices amongst the team, enhancing overall sales performance.