Using Generative AI to Identify & Close Agent Performance Gaps
Every sales supervisor wants to know: where are my agents excelling and where are they struggling in the sales process? While your current operations may focus on metrics like conversion
Dynamic Nurturing
Personalized Nurturing Powered by Your Engagement Data
Nurture relationships, overcome objections, and build brand trust at scale through an artificial intelligence driven concierge model. Utilize the value found within your own engagements to automate personalized nurturing strategies, dramatically improving your cost per acquisition.
How It Works
Current market solutions are focused on a single point in time, largely ignoring the holistic journey and the strategic value of asking questions to probe for consumer information that can be used in multi- touch campaigns that look to continually build trust and foster relationships with consumers.
Conversely AI uses a centralized cognitive engine that analyzes customer information, conversations, and prior engagement history to anticipate the needs and behaviors of each customer.
This intelligence is leveraged to build a series of meaningful, personalized, and ongoing touch points with each customer. The algorithms are continuously tuned to accurately understand consumer response and determine the message that should follow along with the best channel and cadence mix.
AI Extracts Relevant Conversational Data
Relevant conversational data, such as personal insights, objections, and responses, are automatically aggregated from multi-channel conversations and stored in a customer data layer.
Dynamic Content Development
AI evaluates the conversational data and leverages it to auto generate a series of meaningful and personalized communications, tailored to the specific needs of each contact.
Campaign Journey Matching
AI predicts and prescribes the most relevant outreach strategy for your nurturing campaigns based on its analysis of the needs and behaviors of each contact.
Continuous Optimization
Algorithms are continuously tuned to accurately understand consumer response and determine the message that should follow along with the best channel and cadence mix.
AI that is not just listening & evaluating, but generating relevant communications to deliver better outcomes.
- Close more leads through a radically different follow up process
- Improve CX throughout the customer journey facilitating personalized virtual concierge services.
- Automate agent follow-up activities, customizing engagements & product recommendations.
Collect
Build a powerful customer data layer with strategic use of zero party and third-party data.
Comprehend
Use discreet elements from prior dialogue to segment and define next best actions.
Act
Create dynamic customer journeys that personalize creative & identify channel of choice.
Learn
Build appropriate learning database for virtual agent proficiency.
See How this Works for Retention & Cross Selling
Turn customers into loyal advocates by automating ongoing and relevant communication when it matters most along their personal journey.
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