Using Generative AI to Identify & Close Agent Performance Gaps
Every sales supervisor wants to know: where are my agents excelling and where are they struggling in the sales process? While your current operations may focus on metrics like conversion
AI Retention & Cross-Sell
Retention & Cross-Sell Campaigns Powered by Your Engagement Data
Say goodbye to one-size-fits-all retention and cross sell campaigns with an artificial intelligence driven concierge model. Turn customers into loyal advocates, dramatically increasing lifetime value, by automating ongoing and relevant communications that are personalized with learnings from previous interactions.
How It Works
Reap the full benefits of your hard-won customers without investing more time and resources. With Conversely AI, our technology focuses on the holistic journey and the strategic value of extracting and layering customer data, anticipating the right offers at the time that it is most beneficial.
Our centralized cognitive engine utilizes algorithms to continuously understand customer response and determine the best offer that should follow along with a personalized channel and cadence mix.
AI Finds Relevant Opportunity from Conversations
Relevant conversational data, such as personal insights, objections, and responses, are automatically aggregated from multi-channel conversations and stored in a customer data layer.
Retention & Upsell Content Development
AI evaluated the extracted conversational data to create ongoing and personalized retention and upsell communications, each tailored to the specific needs and opportunities of each customer.
Campaign Journey Matching
AI predicts and prescribes the most relevant outreach strategy for your cross-sell and retention campaigns based on its analysis of the needs and behaviors of each contact.
Continuous Optimization
Algorithms are continuously tuned as more historical data and customer attributes are collected. AI ingests these learnings overtime to institute a more relevant and personalized retention and cross-sell experience.
Deliver better outcomes with artificial intelligence that evaluates opportunities within your engagements and generates relevant outreach strategies aligned with the individual needs of your customer.
- Dramatically increase your customer lifetime value by identifying early opportunities.
- Develop trust between the brand and its customers by facilitating automated 1 to 1 concierge services.
- Automate agent follow-up activities, customizing engagements & product recommendations.
Collect
Build a powerful customer data layer with strategic use of zero party and third-party data.
Comprehend
Use discreet elements from prior dialogue to segment and define next best actions.
Act
Create dynamic customer journeys that personalize creative & identify channel of choice.
Learn
Build appropriate learning database for virtual agent proficiency.
See How This Works for Nurturing Campaigns
Never let a lead go cold! Continue to nurture relationships, overcome objections, and build brand trust at scale. The outcome? More “lost leads” coming back into the pipeline, reducing your cost per conversion.
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