Conversely AI

Daily Archives: April 13, 2023

conversational ai final rule cms

The Final CMS Rule: How Conversational AI Can Help Enhance Visibility Into Agent Behavior

The Centers for Medicare and Medicaid Services (CMS) released its final rule for plan year 2024.  Among many other updates, it continues to provide guidance on how your agents can sell Medicare products in contact centers. Below, we highlighted some … Read More